Problems connecting to the c-treeACE Service

If client applications are unable to connect to the c-treeACE service, verify that c-treeACE service is running (See "Displaying the current status of the c-treeACE Service" for details).

If the c-treeACE service is running, check the c-treeACE status log file (CTSTATUS.FCS, typically located in the directory in which the c-treeACE executable resides) for the following information:

1. Are there any error messages logged to CTSTATUS.FCS?
2. Is the Server Name displayed in CTSTATUS.FCS the same Server Name your client applications are using?
3. Are the protocols displayed in CTSTATUS.FCS the same as those your client applications are using?

FairCom’s ctadmn utility (provided with the c-treeACE Server) is an additional useful tool for verifying whether clients can connect to c-treeACE.