Exceeding Expectations Through Direct Developer to Developer Support

Real People, Real Solutions

Each component of your mission critical system is as strong as the company that stands behind the technology. With FairCom, you are not simply working with a proven provider that has stood the test of time. Indeed, you are working with real people – people who have authored, matured, and supported the technology. This is truly unique in an industry characterized by consolidation, outsourcing, and newcomers with more marketing than product.

Our Team is Your Team

At FairCom, the developers who architected the core technology and matured the company still retain control over the product’s direction. As FairCom has expanded over the years – opening development offices around the world – we have maintained a centralized control point that provides the direction and oversight required for a cohesive product. The result is a database engine that is logically structured into clearly defined components, each of which can be extended to meet particular customer needs.

Our technical support team is staffed by programmers who are in direct contact and proximity with the developers who author the code, giving them insights not simply into how the software works but a fundamental understanding of the internal workings of the code. Any member of our support team can immediately respond to a critical production issue by escalating the issue to the appropriate person on the development team.

Rapid Response

FairCom prides itself on being able to rapidly respond to customer needs, whether that is technical support to resolve an issue or a modification to meet a specific customer need. As one example, FairCom implemented interface hooks to allow Citibank engineers to incorporate special functionality into an electronic monetary transfer application. According to Panos Neris, Vice-President, Citibank London, “FairCom delivered quality service and products throughout the design process to our implementation. They have many years of providing innovative, dependable solutions to the commercial software community, and it shows.” FairCom’s willingness to adapt to needs of individual customers is unique in the commercial database industry – indeed, in the entire software industry – and represents a significant competitive advantage to companies.

Training and Consulting

Engage our team of database experts to assist with your next development project!